Privacy Policy and Personal Data Protection

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Privacy Policy and Personal Data Protection

ESCAPEWAY ENTERTAINMENT LTD guarantees the confidentiality of the information and personal data provided by its users/clients. The collected information will not be used, disclosed, or made available to third parties except in the cases and under the conditions specified in these General Terms and Conditions and in accordance with applicable legislation.

ESCAPEWAY ENTERTAINMENT LTD protects the personal data of the user/client that becomes known to it when completing electronic forms for reservations, service requests, or other communication through the website. This obligation shall cease in the event that the client has provided false or misleading information.

Data Controller

The data controller responsible for the processing of personal data is:

ESCAPEWAY ENTERTAINMENT LTD
UIC: 206549278
VAT ID: BG206549278
Registered office and address: 104 Knyaz Boris I Str., Sofia, Bulgaria
Phone: +359 882 321 222
Email: info@escapeway.bg

Categories of Personal Data Collected

When using the website and services of ESCAPEWAY ENTERTAINMENT LTD, the following categories of personal data may be collected:

  • first and last name
  • telephone number
  • email address
  • IP address
  • reservation information
  • payment-related information where applicable
  • other information voluntarily provided by the client
  • Purposes of Processing Personal Data
  • Personal data may be processed for the following purposes:
  • processing and managing escape room reservations
  • communication with clients regarding reservations and services
  • customer service and support
  • performance of contractual obligations
  • accounting and tax obligations under Bulgarian legislation
  • protection of the legitimate interests of the company
  • improvement of services and website functionality
  • marketing communication where permitted by law

Legal Grounds for Processing

Personal data is processed on the legal grounds provided in the
General Data Protection Regulation:

  • performance of a contract or steps prior to entering into a contract
  • compliance with legal obligations
  • protection of the legitimate interests of the company
  • explicit consent of the user where required by law

Data Retention Period

ESCAPEWAY ENTERTAINMENT LTD stores personal data for the period necessary to fulfill the purposes for which it was collected and for the periods required by applicable legislation.

Specifically:

  • reservation-related data – up to 24 months
  • accounting and payment-related data – up to 10 years in accordance with Bulgarian accounting and tax legislation
  • communication with clients – up to 24 months
  • After the expiration of the applicable retention periods, personal data will be deleted or anonymized.

Video Surveillance

Video surveillance is used in the facilities of ESCAPEWAY ENTERTAINMENT LTD for the following purposes:

  • ensuring the safety of clients
  • monitoring the gameplay process
  • protection of company property
  • prevention of incidents and abuse
  • Video recordings are stored for a period of up to 30 days, after which they are automatically deleted, unless a longer retention period is required for the investigation of an incident or compliance with legal obligations.
  • Appropriate informational signs are placed in areas where video surveillance is conducted.

Disclosure of Personal Data

ESCAPEWAY ENTERTAINMENT LTD undertakes not to disclose personal data of clients to third parties – including state authorities, commercial companies, individuals, or other entities – except in the following cases:

  • when explicit written consent of the client has been provided
  • when the information is requested by competent public authorities
  • when disclosure is necessary for the performance of contractual obligations
  • when required by law

Rights of Users

In accordance with the
General Data Protection Regulation
users have the following rights:

  • the right to access their personal data
  • the right to request correction of inaccurate data
  • the right to request deletion of personal data
  • the right to restrict processing
  • the right to data portability
  • the right to object to the processing of personal data
  • Users may exercise these rights by contacting ESCAPEWAY ENTERTAINMENT LTD.
  • Right to Lodge a Complaint
  • Users have the right to lodge a complaint with the supervisory authority in Bulgaria:
  • Commission for Personal Data Protection
  • if they believe that their personal data is being processed in violation of applicable legislation.

Cookie Policy

The website of ESCAPEWAY ENTERTAINMENT LTD uses cookies, which are small text files stored on the user's device when visiting the website.

Cookies are used for:

  • proper functioning of the website
  • improving user experience
  • traffic analysis
  • marketing and advertising purposes

The website may use services such as:

  • Google Analytics
  • Google Ads
  • Meta Pixel

These tools allow analysis of user behavior and help improve advertising campaigns.

Users may restrict or disable the use of cookies at any time through their browser settings.

Data Security

ESCAPEWAY ENTERTAINMENT LTD applies appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

All employees and partners who have access to personal data are obliged to maintain confidentiality.